Terms of Service

• You must be at least 18 years old. The Service supports work on adult-content platforms, and no part of it may be accessed or used by minors.
• You may only use an account that was provisioned for you personally, and only while your working relationship with the Operator is active.
• You must have the legal capacity to enter into these Terms and, for Staff, into the separate engagement agreement that governs your work.

• Keep your credentials secret. Do not share your account, password, pairing codes, or session with anyone, and do not use anyone else’s.
• Notify your administrator immediately if you suspect your account has been compromised.
• We may suspend or deactivate any account at any time for security reasons, on the end of a working relationship, or for a breach of these Terms. A deactivated account loses access to the Service immediately.

You agree to use the Service only for your assigned work, and you must not:

• access, copy, export, or share data from the Service beyond what your role and current tasks require;
• attempt to access accounts, records, or areas of the Service you have not been granted access to, or probe, scan, or test the Service’s security without written authorisation;
• scrape the Service, use automated tooling against it (other than tooling we provide, such as the Companion extension), or interfere with its operation;
• reverse engineer, decompile, or copy the Service or its software except where law permits it despite this restriction;
• use the Service to break the law, to violate the terms of the platforms it connects to (including Fanvue and Discord), or to harass, deceive, or harm any person;
• enter false records into the Service — including time, break, overtime, sales, or payment records you know to be inaccurate.

The Service contains confidential business information and personal data: details of the Operator’s Clients and their revenue, information about other Staff, and information about the fans and subscribers of managed accounts. If you are Staff, you agree that you will:

• treat everything you see in the Service as confidential, both during and after your engagement;
• access personal data only as needed for your assigned work, and handle it in line with our Privacy Policy and any instructions we give you;
• never move fan, Client, or Staff data outside the Service (for example into personal messaging apps, personal storage, screenshots, or exports) except through channels we have approved for your work;
• report any suspected data breach, leak, or misuse to your administrator without delay.

Breach of this section is grounds for immediate deactivation and may expose you to legal liability under your engagement agreement and applicable data-protection law.

• The Service records working time (clock-ins and clock-outs, breaks, overtime), schedules, sales and tip attribution, quality reviews, warnings, and payout records. These records are used to calculate compensation under your engagement agreement.
• You are responsible for clocking in and out accurately and for filing overtime and break records truthfully.
• Check your recorded hours and payout statements when they are issued. If you believe a record or payout is wrong, raise it with your administrator promptly — within 14 days of the payout at the latest — so it can be reviewed and corrected.
• We may correct genuine recording or calculation errors in either direction. Where a correction affects an amount already paid, it will be reconciled in a following payout unless your engagement agreement says otherwise.
• The Service documents and supports your engagement; it does not replace it. If these Terms conflict with your engagement agreement on pay, the engagement agreement prevails.

The Service logs activity for security, payroll, and quality purposes: sign-ins, actions taken in the console, working time, and — for Staff who chat on managed accounts — the conversations conducted on those accounts, which may be reviewed by managers and by automated quality tooling. This is work-related monitoring of business accounts, not of your personal devices or private communications. Details, legal bases, and your rights are in the Privacy Policy.

Client accounts provide reporting on managed creator accounts: earnings, activity, and service metrics. Client access is read-oriented and scoped to the Client’s own accounts. Clients must keep their access credentials confidential and must not attempt to identify individual Staff members from anonymised reporting. The commercial relationship between the Operator and a Client — fees, revenue shares, and service levels — is governed by the separate management agreement, not by these Terms.

The application screening at /apply may be taken once per person, without an account. Your answers are scored in part automatically (including by AI-assisted grading); hiring decisions are made by a human reviewer. Submitting an application does not create an employment or engagement relationship. How applicant data is handled is described in the Privacy Policy.

The Service, its software, design, and content (excluding personal data and Client materials) belong to the Operator or its licensors. You get a limited, revocable, non-transferable right to use the Service for your work while your account is active — no other rights are granted. Anything Staff create in the course of their engagement using the Service is handled per the engagement agreement.

The Service connects to third-party platforms — including Fanvue, Discord, and email delivery — under those platforms’ own terms. We do not control them, and we are not responsible for their availability or actions. When you act on a managed platform account through the Service, you must also comply with that platform’s terms and policies.

The Service is provided “as is” and “as available”. We work to keep it accurate and online, but we do not promise uninterrupted or error-free operation, and we may change, suspend, or withdraw features at any time. Where a change materially affects how Staff records or pay are computed, we will announce it through the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, or under mandatory employment or consumer-protection rules. Subject to that:

• we are not liable for indirect or consequential losses, loss of profits, or loss of data arising from use of the Service;
• we are not liable for losses caused by third-party platforms, by events outside our reasonable control, or by your breach of these Terms;
• disputes about amounts owed for work are resolved under your engagement agreement (see section 5), not under this section.

You may stop using the Service at any time; Staff and Clients should follow the exit terms of their separate agreements. We may suspend or terminate access as described in section 2. Sections 4 (confidentiality), 9 (intellectual property), 12 (liability), and 15 (governing law) survive termination. Personal data is retained and deleted as described in the Privacy Policy.

We may update these Terms from time to time. The “Last updated” date above shows the current version. For material changes we will give notice through the Service, and your continued use after the change takes effect constitutes acceptance. If you do not accept a change, stop using the Service and contact your administrator.

These Terms are governed by the law of the country in which the Operator is established, and disputes under them are subject to the courts of that country — in each case without depriving you of protections granted by mandatory law of the country where you live or work (including mandatory labour-law protections for Staff). Your engagement or management agreement may contain its own governing-law and dispute clause; for matters it covers, that clause prevails.

Questions about these Terms: contact your administrator in the first instance, or write to zinelyagency@gmail.com.

The Operator’s full legal entity name and registered address are available on request through the contact above and are stated in your engagement or management agreement.